Creating a Case From the Console
As an alternative to creating cases from the X Agent, you can create them manually through the console. From the case manager, click on Add Case.
You will get the option to add a new manual case, with a description, a customer ID, an initial task and a queue for the task.
A manual task will not be linked to any flight recorder data, so it is imperative to supply as much information as possible on the initial task and complete it immediately.
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