Case Managers

Case Managers are databases and workflows that contain cases to be investigated and followed up by fraud or security experts. Cases can be inserted into the case manager either manually or through rules. Alongside each case are tasks that need to be completed and task queues that facilitate the workflow.

Tasks

Tasks are connected to cases in the case manager. Each case can have one or more tasks that need to be completed. Once a task is completed, the action of completing that task may result in the case changing status (for example from “Open” to “Closed”) or yet another task being generated for that case.

Queues

Tasks are always contained in a queue. Queues are priorities and when a user picks the next task to perform, the queues assigned to that user will be checked consecutively for the next most urgent task.