Creating a Case From Rules

The in-built case manager in Composable Architecture Platform is intricately linked to the flight recorders. When a case is created by a rule, a flight recorder entry is always added too. If you need to have the system automatically collect additional flight recorder data for a case, you must use the Flight Recorder Add rule.

Other than that, the Case Manager Trigger rule is used in precisely the same way as the Flight Recorder Trigger rule.

The following shows a typical set of properties for a Case Manager Trigger rule:

Case Manager Trigger rule props

The Case Data Base Name maps to the name specified in the configuration. Secondly, the initial task and queue for that task refers directly to IDs of those defined for the case manager. If you are creating rules and are unfamiliar with the defined tasks and queues, you will need to ask the system administrator to provide you with the task and queue names to use.

The optional field descriptions and case fields are a CSV list of fields and variables that are featured when the case is opened for review. These fields will also show in the flight recorder data, but through this method you can highlight them to the analyst reviewing the case.

If you are familiar with the Flight Recorder Trigger rule, you will notice that the last 8 parameters in the Case Manager Trigger map directly to it.