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Creating a Case From the Console

As an alternative to creating cases from the X Engine, you can create them manually through the console. From the case manager, click on Add Case.

You will get the option to add a new manual case, with a description, a customer ID, an initial task and a queue for the task.

A manual task will not be linked to any flight recorder data, so it is imperative to supply as much information as possible on the initial task and complete it immediately.

Creating a Case From the Console

As an alternative to creating cases from the X Engine, you can create them manually through the console. From the case manager, click on Add Case.

You will get the option to add a new manual case, with a description, a customer ID, an initial task and a queue for the task.

A manual task will not be linked to any flight recorder data, so it is imperative to supply as much information as possible on the initial task and complete it immediately.